Return Policy

At DRAVELLED, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return guidelines below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

• Items must be unused, unworn, and unwashed.

• Items must be in their original condition.

• Original tags, labels, and packaging should be included where applicable.

• Proof of purchase or a valid order number must be provided.

Items showing signs of wear, washing, damage caused by improper use, or alterations may not qualify for a return, except where otherwise required by applicable law.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items clearly identified as final sale or non-returnable.

• Gift cards or digital products, where applicable.

• Personalized or customized products, except where the item is defective or applicable law requires otherwise.

• Items that cannot be returned for hygiene reasons, where legally permitted and appropriately disclosed.

3. How to Request a Return

To initiate a return, please contact our customer service team through the Contact Us page.

Please provide the following information:

• Your order number.

• The name of the item you wish to return.

• The reason for your return.

• Clear photographs if the product is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return instructions.

4. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, customers are responsible for the return shipping costs.

For products that arrive damaged, defective, or incorrect, please contact us with supporting information so we can review the issue and determine an appropriate resolution.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be issued to your original payment method.

Please allow a reasonable processing period for the refund to be reflected in your account, depending on your payment provider or financial institution.

Original shipping fees are generally non-refundable unless otherwise required by applicable law or the return is due to our error.

6. Exchanges

If you wish to exchange an item for another size, color, or product, please contact our customer service team.

Exchange requests are subject to product availability.

If an exchange cannot be arranged, we may assist you with a return and refund in accordance with this policy.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please include your order number and clear photographs showing the issue.

We will review your request and provide an appropriate solution, which may include a replacement, exchange, or refund.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipping.

If an order cannot be canceled before shipment, you may submit a return request after receiving the item, subject to this policy and applicable law.

Nothing in this section limits any cancellation or refund rights required by applicable law.

9. Late or Missing Refunds

If you have not received an approved refund, we recommend:

1. Checking your original payment account.

2. Contacting your bank or payment provider to confirm whether the refund is still being processed.

3. Contacting our customer service team if the refund remains missing.

We will assist you in checking the refund status.

10. Policy Updates

We reserve the right to update this Return Policy when necessary.

Any changes will be published on this page. Changes will not affect consumer rights that have already accrued or rights that cannot legally be limited.

11. Additional Consumer Rights

This Return Policy does not exclude, restrict, or replace any mandatory rights or remedies available to consumers under applicable laws.

Where applicable consumer protection laws provide more favorable rights, those rights will prevail.