Shipping Policy

1. Order Processing

We aim to process and prepare orders as efficiently as possible.

Orders are generally processed within [1–3 business days] after payment confirmation, excluding weekends and public holidays.

During promotional periods, holidays, or periods of high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

We currently offer shipping to selected international destinations.

Available shipping destinations and applicable shipping charges will be displayed at checkout.

Shipping availability may vary depending on the destination and product.

3. Shipping Time

Estimated delivery times depend on the destination, shipping method, carrier operations, and customs processing.

The estimated delivery timeframe for your order will be displayed during checkout or communicated through our order-related notifications.

Delivery estimates are not guaranteed unless expressly stated otherwise.

4. Shipping Costs

Shipping fees are calculated and displayed during checkout before payment is completed.

Any applicable shipping promotions or free shipping offers will be clearly presented on our website or at checkout.

Customers are responsible for reviewing the final order total before submitting payment.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided by email when available.

Please allow some time for tracking information to become active after the carrier receives the package.

Tracking updates may not appear immediately due to carrier processing procedures.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise expressly stated at checkout, these charges are not included in the product price or shipping fee.

Customers are responsible for any applicable customs duties, import taxes, or additional charges required by local authorities.

Customs processing may also affect the estimated delivery time.

7. Shipping Delays

Although we make reasonable efforts to fulfill orders within the stated timeframe, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions.

• Carrier service disruptions.

• Customs inspections or clearance delays.

• Transportation interruptions.

• Unexpected fulfillment or supply chain issues.

If we are unable to ship your order within the promised timeframe, or within the applicable period required by law, we will notify you and provide the appropriate options, including consent to a delay or cancellation with a refund.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that changes can be made after an order has entered the fulfillment or shipping process.

We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, to the extent permitted by applicable law.

9. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or delivered in damaged condition, please contact us.

We will review the available tracking information and assist with the appropriate next steps.

If an order is confirmed to be lost or damaged, we will work toward an appropriate resolution in accordance with applicable law.

10. Contact

For shipping-related questions, please refer to the Contact Us page on our website.